TERMINATION OF SERVICE
You may ask us to stop caring for your horse, pony or donkey at any time. We may stop looking after your animals if you do not accept our advice; or fail to settle your account on time; or if we are prohibited by law from doing any further work on your matter; or if the relationship between you and us sadly breaks down; or if we no longer have the expertise. We will then invoice you for any work already done. We reserve the right to hold your horse’s records until all invoices and expenses on your matter have been paid.
No addition or variance of these T&C will bind Rainbow Equine Hospital unless specifically agreed in writing and signed by a Director. No agent or person employed by or under contract with Rainbow Equine Hospital has the authority to alter or vary these T&C in any way.
In holding and using data about you, we will comply with the provisions of the Data Protection Act 1998. In instructing us to look after your horse, you authorise us to use that data in the course of the work that we do for you, and also to send you from time to time in the future, free of charge, details of the services that we provide. We will, where specifically required, pass on to Insurers details of clinical histories, case records and diagnostic images relating to your horse.
We are always pleased to receive feedback on the service we provide.
As a trainer you will be responsible for paying any work which you have requested. We do invoice owners directly to help out trainers but if the circumstance arises that the owners are not keeping up to date with their payments then we will come back to the trainers for payment. The trainer is our registered client and they in turn should have an agreement in place with their respective owners regarding payments.
Ownership of records
Case records, x-rays and similar documents are the property of, and will be retained by Rainbow Equine Hospital. Even though a charge may be made for carrying out the investigations and interpreting the results, ownership of the resulting record e.g. an x-ray or ultrasound scan remains the property of the practice. Upon request, copies of records with a summary of the history of your horse will be passed to another Veterinary Surgeon taking over your horses care and treatment.
Variations in Terms and Conditions of Business
No addition or variation of these conditions will bind the practice unless specifically agreed in writing by the Rainbow Equine Hospital Partners. Additionally no agent or person employed by or under contract with the Practice has the authority to later or vary these terms and conditions in anyway.
LIMITATION OF LIABILITY
This condition applies to any claim:-by you; against us (including any successor business), any past, present or future directors of this firm, and/or any past present or future employees of this firm. Such claim shall be limited in amount to £5,000.00 for each and every claim, including claimants’ costs. All claims, whether made by one or more of the parties referred to above or by a third party, arising from the same act or omissions, shall be regarded as one claim. For the avoidance of doubt, this limitation of liability shall apply to any claim for negligence, breach of contract, breach of fiduciary duty, breach of trust, and any liability whatsoever.
We are an equal opportunities employer and we are committed to providing the same high quality service to all our clients, regardless of age, disability, race, religion or belief, sex or sexual orientation.