We’re sure that you will be welcoming the easing of many of the restrictions that are going to be happening on the 19th of July. We are very proud of the efforts, the patience and the way in which you as valued clients of Rainbow Equine Hospital have adapted to help keep our vets and the support team both in and outside of the hospital as safe as possible when looking after your horses. Thank-you for all that you have done to make the challenge of working in this environment so much easier for us and for all that you have done to be accommodating and supportive through it.
As we see the government lifting of restrictions, we would continue to ask for patience and understanding of the following changes that we will continue to institute at Rainbow Equine Hospital on behalf of both our vets and the staff that make the hospital work.
YARD VISITS:
- We would respectively ask that one person per horse is present for the visit and that if there is necessity to be within two metres of the vet that masks are worn.
- We will continue to ask the risk assessment questions regarding recent exposure to or suffering from COVID symptoms and will put in place measures to ensure that we minimise contact with anyone in this situation.
- We would kindly ask that if you have tested positive for COVID or have symptoms or are isolating for reasons of COVID that you make that known to the office team prior to the visit.
We are glad that we have been able to offer a full-service equine veterinary service on your yard now over this whole time and thank you in advance for continued respect of these precautions going forward.
HOSPITAL APPOINTMENTS:
- We will continue to be admitting all arrivals other than emergencies to the first entrance -to the Unit carpark. You will continue to be checked in here. Depending on the nature of your appointment your horse will be handed over to one of the team who will take the horse to the main hospital for the procedure it is having. You will have telephone contact with the clinician overseeing the case.
- Emergency arrivals should come up to the main hospital; horses being discharged will be discharged to you at your transport by one of the members of the team. Your horse will be brought to you with its discharge notes, medications and tack/kit that has been left with them.
- We are continuing to restrict non-staff members into the hospital at this time and respectively ask that you would wait at your vehicles until you are spoken to by the clinician overseeing your horse’s care.
- We will be continuing to review visiting of horses in the hospital on a case-by-case basis with restrictions to the time and the numbers of people attending.
- We would respectively ask that a maximum of 2 people attend appointments.
- MASKS: please continue to bring masks and we would ask that whenever inside any of the buildings for checking in or using the bathroom that they are worn. In addition, if within 2 metres of a member of staff we would respectively ask that masks continue to be worn.
We take the safety of our clients and colleagues extremely seriously. As such, we will continue with our enhanced cleaning regimes and hand sanitizer will still be available, and we ask that you take time to read the above information.
2020 and 2021 so far have been incredibly tough for us all. We cannot thank you enough for the support you have shown us during this very difficult period.
Please take care and we look forward to seeing you soon.
Kind regards,
The Rainbow Equine Hospital Team